Online Booking Balham

How to Use Our Online Booking System:

  1. Choose Your Preferred Date: Start by selecting the date that works best for you and your pet.
  2. Select the Correct Groomer:
    • If you have a dog, choose “Dog Groomer.”
    • If you have a cat, select “Cat Groomer.”
  3. Choose Your Service:
    • – Pick the service you want for your pet.
    • – If you’d like to add any extra services, click on “+Add Another Service.”
  4. Show Available Times: Click on “Show Available Times” to see the grooming slots that are open on your chosen date.
  5. Choose Your Time: Select the time that best suits your schedule.
  6. Fill in Your Details: Provide your contact information and your pet’s details.
  7. Submit Your Request: Once everything is filled out, click “Submit Request.” You should then see a confirmation screen.

Your pet will be booked directly into our agenda. If your plans change and you can no longer make it, please let us know as soon as possible.

 

If online booking is unavailable or if you have any questions or specific requirements, please do not hesitate to reach out to us. You can contact our team by calling us at 020 3780 3283 or sending us an email at balham@thepetspa.rocketsystems.com.br

 

Booking Terms and Conditions

  • Scheduling: By booking online, you reserve a spot in our grooming schedule. Please ensure your availability for the selected date and time.
  • Grooming Time: The grooming duration varies based on the complexity, breed, and coat condition, typically taking 2 to 3 hours. Large dogs may require more time. We will notify you by phone or text when your pet is ready.
  • Cancellations: No fees apply if you cancel at least 24 hours before your appointment. Contact us by phone or email to cancel.
  • Late Arrivals: If you’re running late, inform us as soon as possible. We will try to accommodate, but significant delays may require rescheduling.
  • No-Shows: If you miss an appointment without notice, we may impose booking restrictions or require prepayment for future appointments.
  • Rescheduling: To reschedule, please notify us at least 24 hours before your appointment, and we will find an alternative time.
  • Accidents: While we take extreme care, grooming equipment is sharp, and accidents can happen, including cuts, nicks, scratches, or nail quickening.
  • Aggressive Pets: We do not accept dogs or cats with a history of aggression, as we are a muzzle-free shop.
  • Health Issues: Please inform us of any health issues or conditions that may require special care.
  •  Pet Preparation: Ensure your pet has been to the toilet before the appointment. We recommend a walk beforehand.
  •  Vaccinations: Your pet should be up-to-date on all recommended vaccinations.
  •  Additional Charges: Extra charges may apply for certain conditions, such as matting.
  •  Pickup: Please collect your dog within 1 hour of notification. A daycare fee will apply if pickup is delayed.
  •  Satisfaction: If you’re not fully satisfied with the groom, contact us within 24 hours so we can address any concerns.

By booking, you agree to these terms and conditions. We appreciate your understanding and cooperation, which helps us provide excellent service.