Online Booking Chelsea

  • Please ensure that when using our online booking system, you select a time slot available with the specific groomer dedicated to your pet’s needs. If you have a dog, please book with our Dog Groomer, and if you have a cat, book with our Cat Groomer.
  • If online booking is unavailable or if you have any questions or specific requirements, please do not hesitate to reach out to us. You can contact our team by calling us at 020 3302 3150 or sending us an email at bark@thepetspa.rocketsystems.com.br

Booking Terms and Conditions

  • Scheduling Responsibility: When you make a booking through our online portal, you are reserving a spot in our grooming schedule. We kindly request that you ensure your availability and commitment to the chosen date and time.
  • Cancellation Policy: We understand that plans can change. We do not charge any cancellation fees provided you notify us at least 24 hours in advance of your scheduled appointment. You can contact us by phone or email to make these changes.
  • Late Arrivals: If you are running late for your appointment, please let us know as soon as possible. We will do our best to accommodate you, but if you arrive significantly late, we may need to reschedule your grooming service.
  • No-Show Policy: In the event of a “no-show” without prior notice, we reserve the right to make booking restrictions or require prepayment for future appointments.
  • Rescheduling: If you need to reschedule your appointment, please reach out to us at least 24 hours before your original appointment time, and we will do our best to find an alternative slot that suits your schedule.
  • Emergencies: We understand that emergencies can happen. If you cannot make it to your appointment due to an unforeseen emergency, please contact us as soon as possible, and we will work with you to reschedule.
  • Customer Contact Information: It is important to provide accurate and up-to-date contact information when making a booking. This enables us to reach you in the event of any changes to your appointment.
  • By booking with us, you acknowledge and accept these terms and conditions. We appreciate your cooperation and understanding, which allows us to provide the best possible service to all our valued customers.